The Vision Helpdesk software is a state-of-the-art modern solution designed to cover all kinds of functionality a company or small business owner may to provide high quality customer service or handle internal departments relations.
The main benefit of this high standard platform is its very low, affordable cost which comes without sacrificing any aspect of a serious in-depth web based Help Desk management. This, along with great support from the developers and ease of customization makes Vision Helpdesk a favorable choice for many.
Some of the key features of Vision Helpdesk include:
- Satellite Helpdesk / Multi-Domain Helpdesk
- Anti-Spam
- Robost Mail Parser
- Paid Support / Bill Your Clients From Vision Helpdesk
- Plugin Based
- Multi-Language
- Easy Migration Tool
- Inbuilt Antivirus Tool
- Auto Upgrades & Auto Installation
- Service Level Agreements
- Report Generation
- Online Issue Tracking
- Custom Fields
- Ticket Escalation
This and a lot more provided by Vision Helpdesk comes at surprising pricing plans, as follows:
Packages with Monthly Licenses
- Lite – $9.99 /mo
- Professional – $14.99 /mo
- Premium – $19.99 /mo
- Ultimate – $29.99 /mo
Packages with Owned Licenses
- Lite – $199.99
- Professional – $249.99
- Premium – $299.99
- Ultimate – $449.99
In addition, there are a lot of available extra bonuses and options, such as unbranded costs, hosting, Client Portal customization and more.
User Feedback – Customer Opinions About Vision Helpdesk
“We use Vision Helpdesk, it allows us to manage our multiple companies with single installation. It’s fast and web interface is pretty cool with Ajax. It offers two way email parsing i.e not just clients can send email tickets but staff can also reply to tickets from their email clients. Overall Vision helpdesk works great and satisfies our needs.”
Actual user comment on techrepublic.com.com forums
“We would recommend Vision Helpdesk – it’s perfect solution to manage your business. Vision Helpdesk can be used for managing one or more companies support at one place. We are using Vision Helpdesk to manage our three companies at one place and it just works great.”
Actual user comment on social.technet.microsoft.com forums
“We are using Vision Helpdesk and it’s best web-based php-ajax helpdesk. It has advance features compared to kayako helpdesk. Also its pricing is economical starts from $9.99 per month and $199 for owned license.”
Actual user comment on symantec.com forums
The requirements to run this solution are loose enough to support the most popular operation systems and modules:
- Operating System – Linux, FreeBSD, Solaris, Windows
- PHP: 4.1.x or higher
- MySQL: 4.1.x or higher
- PHP Modules – GD2, ICONV, PHP CURL
- Desktop Application – runs on Windows 98/ ME/ 2000/ 2003/ XP/ Vista and Linux
- Web Browsers it’s been tested on – IE 5.0/ 6.0/ 7.0 / 8.0, Mozilla Firefox, Opera, Netscape and Google Chrome
